NPSL SEASON PASS

Terms of Service

Welcome to Osner’s FC! These Terms of Service ("Terms") govern your use of our website (www.osnersfc.com) and participation in club activities. By accessing our website or services, you agree to these Terms. If you do not agree, please refrain from using our services.

1. Membership and Participation

1.1 Membership is open to individuals who meet club eligibility requirements (e.g., age or skill level).

1.2 All participants must adhere to Osner’s FC’s Code of Conduct and safety guidelines.

1.3 Failure to comply with club rules may result in suspension or termination of membership.

2. Payment and Refunds

2.1 Membership fees, event registration, and merchandise purchases must be paid as outlined on our website.

2.2 Refunds are offered at Osner’s FC’s discretion and are subject to applicable policies.

3. Intellectual Property

3.1 All website content, including logos, text, images, and videos, is the property of Osner’s FC.

3.2 You may not copy, distribute, or use our content without written permission.

4. Limitation of Liability

4.1 Participation in soccer activities involves inherent risks. Osner’s FC is not liable for injuries, damages, or losses incurred during participation.

4.2 To the fullest extent permitted by law, Osner’s FC disclaims liability for indirect, incidental, or consequential damages related to your use of our website or services.

5. User Accounts

5.1 You are responsible for keeping your account login credentials secure.

5.2 Accounts may be terminated for inappropriate behavior or violation of these Terms.

6. Termination of Services

6.1 Osner’s FC reserves the right to suspend or terminate website access or membership for any reason, including breaches of these Terms.

7. Governing Law

These Terms are governed by the laws of New York. Disputes will be resolved in the courts of New York.

8. Changes to These Terms

Osner’s FC may update these Terms from time to time. Continued use of our services constitutes acceptance of the updated Terms.

9. Contact Us

For inquiries about these Terms, please contact us at:
• Email: info@osnersfc.com
• Phone: 718-873-0099

This Privacy Policy and Terms of Service provide clarity and transparency for users of Osner’s FC. Let me know if you’d like assistance filling in specific details, adding further sections, or making adjustments for any legal requirements specific to your location.

Privacy Policy

At Osner’s FC ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our soccer club, including visiting our website (www.osnersfc.com), registering for events, or participating in club activities. By using our website or services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our services.

1. Information We Collect

We collect information necessary to provide you with our services, improve your experience, and manage the operations of Osner’s FC. The types of information we collect include:

1.1 Personal Information
This is information you voluntarily provide when interacting with us, such as:
• Name (first and last name).
• Contact details (email address, phone number, and physical address).
• Payment information (credit/debit card details and billing information) for event registrations, membership fees, or merchandise purchases.
• Birthdate, medical information, or emergency contacts (for player safety and age-based programs).

1.2 Non-Personal Information

This includes information automatically collected when you interact with our website or services, such as:
• Browser type and version.
• Device type (desktop, mobile, tablet).
• IP address and location data.
• Pages visited, time spent on the site, and clickstream data.
• Cookies and similar tracking technologies.

1.3 Cookies and Tracking Technologies

We use cookies and tracking technologies to enhance your browsing experience, remember preferences, and collect aggregated analytics data. These include:
• Essential Cookies: Required for website functionality.
• Performance Cookies: Track website usage to help improve performance.
• Marketing Cookies: Used to deliver personalized messages and promotions (if applicable).

You can control or disable cookies in your browser settings.
2. How We Use Your Information
The information we collect is used to provide you with exceptional soccer experiences and smooth website functionality. Specifically, we use your information to:

I. Process event registrations, membership applications, and payments.
II. Communicate with you regarding schedules, updates, or changes to club activities.
III. Manage your participation in tournaments, training programs, or club activities.
IV. Respond to inquiries and provide customer support.
V. Ensure compliance with health and safety protocols (e.g., player medical information).
VI. Personalize website content and improve your user experience.
VII. Send newsletters, promotional offers, or updates (only with your consent).

3. How We Protect Your Information

We take data protection seriously and use industry-standard measures to safeguard your personal information. These include:
• SSL encryption to secure online payments and data transmission.
• Restricted access to personal information, limited to authorized personnel.
• Regular monitoring and updating of our systems to address vulnerabilities. While we strive to protect your data, no system is completely secure. By using our services, you acknowledge and accept this risk.

4. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following limited circumstances:
I. Service Providers: With trusted third-party vendors who assist in delivering services, such as payment processors or website hosting providers. These parties are required to protect your data and only use it for specified purposes.
II. Legal Obligations: To comply with applicable laws, regulations, or legal processes (e.g., subpoenas or court orders).
III. Safety and Protection: To protect the rights, property, or safety of Osner’s FC, our members, or the public.
IV. Business Transfers: In the unlikely event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity.

5. Your Rights

As a user, you have the following rights concerning your personal information:
• Access and Correction: You can request access to your data and correct any inaccuracies.
• Data Deletion: You may request the deletion of your personal information, subject to legal or contractual obligations.
• Marketing Preferences: You can opt out of receiving promotional emails by clicking the "unsubscribe" link or contacting us directly.
• Cookie Preferences: You can disable cookies in your browser settings, but this may affect website functionality.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once retention is no longer necessary, your data will be securely deleted.

7. Third-Party Links

Our website may contain links to external websites not operated by Osner’s FC. We are not responsible for the privacy practices of these websites and encourage you to review their policies.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
• Email: info@osnersfc.com
• Phone: 718-873-0099

Refund and Cancellation Policy

At OSNER’S FC, we value the trust and support of our fans and attendees. Our refund and cancellation policy is designed to ensure transparency and fairness while addressing the unpredictable nature of live events. By purchasing tickets, you agree to the terms outlined below:

1. Event Cancellation by Venue or Organizer

An event can only be canceled by the venue or the event organizer due to circumstances beyond our control. These may include, but are not limited to
• Severe weather conditions
• Safety concerns
• Government-imposed restrictions or emergencies
• Venue-related issues

In the rare instance that an event is canceled, it will be rescheduled for a future date. We are committed to ensuring that all ticket holders have the opportunity to attend the rescheduled event.

2. Rescheduling of Events

Rescheduling of an event will only occur when absolutely necessary and under circumstances where no other viable options exist. As organizers, we recognize the inconvenience that changes to scheduled events may cause. For this reason, rescheduling will only take place after every effort has been made to proceed with the original event date and time. If an event is rescheduled, all tickets will remain valid for the new event date. Ticket holders will receive email notifications and updates through our official channels to inform them of the changes.

3. No-Refund Policy for Rescheduled Events

We operate under a no-refund policy for rescheduled events. If an event is rescheduled, ticket holders who are unable to attend the new date will have the option to transfer their tickets to a different game or event within the same season. This ensures that ticket holders still receive value for their purchase and have the opportunity to enjoy another event.

4. Process for Ticket Transfers

If you are unable to attend the rescheduled event, you may request to transfer your tickets to another game or event by contacting our customer service team. The following conditions apply:
• Transfers are subject to availability for the requested alternative game or event.
• The alternative event must be within the same season as the originally scheduled event.
• Requests for ticket transfers must be submitted at least 72 hours before the new event date.

5. Special Considerations for Out-of-State Ticket Holders

We understand that attending a rescheduled event may pose unique challenges for ticket holders who reside out of state. In such cases, ticket holders may request a refund under the following conditions:
• Proof of out-of-state residency must be provided (e.g., driver’s license, utility bill, or other acceptable documentation).
• A written explanation of why attendance at the rescheduled event or alternative games is not possible must accompany the refund request.
• The decision to approve refunds for out-of-state ticket holders is at the sole discretion of the club and will be reviewed on a case-by-case basis.

Refunds granted under these circumstances will be processed within 10–15 business days after approval.

6. Situations Not Covered by This Policy

This refund and cancellation policy does not cover personal circumstances unrelated to the event itself. Examples of such situations include, but are not limited to:
• Personal scheduling conflicts
• Changes in travel plans
• Illness or injury unrelated to the event

Ticket holders are encouraged to review their schedules carefully before making a purchase to avoid potential conflicts.

7. Non-Transferable Tickets

Tickets are non-transferable to another individual unless explicitly stated otherwise. Reselling tickets through unauthorized channels may result in invalidation of the ticket without compensation or recourse.

8. Communication of Event Changes

In the event of a cancellation or rescheduling, we are committed to timely and transparent communication with all ticket holders. Notifications will be sent via the following channels:
• Email (using the email address provided during the ticket purchase)
• Updates on our official website and social media platforms
• Announcements at the venue (if applicable)

We recommend that ticket holders monitor these channels regularly to stay informed about any changes to event schedules.

9. Weather-Related Cancellations

Outdoor events are subject to weather conditions. While we aim to proceed with events as scheduled, severe weather may necessitate a cancellation or rescheduling. If weather-related cancellations occur:
• Tickets will remain valid for the rescheduled date.
• Refunds will not be provided unless the criteria outlined for out-of-state ticket holders are met.

10. Force Majeure Clause

In the event of force majeure, which includes but is not limited to natural disasters, acts of terrorism, or pandemics, we reserve the right to cancel or reschedule events as necessary. The same no-refund policy and ticket transfer options outlined above will apply.

11. Customer Support

Our team is here to assist you with any questions or concerns related to ticketing, cancellations, and rescheduling. If you need help, please reach out to us at tickets@osnersfc.com or call us at 516-717-1446.

12. Final Note

By purchasing tickets, you agree to abide by this refund and cancellation policy. We thank you for your understanding and cooperation as we strive to provide the best possible experience for our fans. While we hope that cancellations or rescheduling will be rare, we are committed to managing such situations in a way that prioritizes fairness and flexibility for our valued ticket holders.

Sincerely,

OSNER’S FC